If you own a website, one of the worst things that could happen is your hosting account getting suspended.
What’s even worse is if the suspension happens suddenly, without any warning or explanation. This can be especially painful if you use your website in a professional capacity, or if you use it for projects that are important to you. What do you do when this happens? Who do you turn to?
The first thing you should do is find out why your account was suspended in the first place. Here are some possible reasons:
- Unpaid bills. You may have overlooked some unpaid bills. This is actually very common, since most users renew their hosting account only once a year. Sometimes, the payment method they use to pay for the account becomes outdated or invalid. This could be due to a credit card that expired, or a debit account that closed. If you suspect that this is the reason behind your suspension, contact customer service immediately – or your webhost might delete your files after a certain period.
- Going over resource limits. It’s also possible that your website unexpectedly went beyond its disk space or bandwidth limits. If this is the case, then it’s usually easy to have your account limits raised. Be advised that you might have to pay extra fees for the additional resources that you consume.
- Violating the terms and conditions of the service. Did you carefully read the webhost’s terms of service when you signed up? If not, it’s time to review that document to look for areas where you could have violated the terms.
Now, what do you do to get your hosting account running again?
1) Contact your web host and ask for an explanation. This is best done via phone or any real-time means of communication. Just check out their contact page for the details.
2) Take the required steps to get your account running again. Most webhosts will explain to you the steps you need to take to reactivate your hosting account. You might need to submit additional documents, pay additional fees, or even make changes to your website.
3) In case of permanent suspensions, look for a more accommodating webhost. If it becomes clear that your webhost won’t reverse your account suspension, it’s time to shop around for a new service. Don’t forget to request access to backup all of your files, in case you didn’t do regular, automatic backups before the suspension.
Since prevention is better than cure, it’s best to come up with a list of possible new webhosts, and asking each of them what their policies are when it comes to account suspension. Ask them which factors result in a suspension, and whether the webmaster will be notified. It will also help to know the specific contact information of the department or person handling suspended accounts, as well as the necessary steps you’d need to take in case of a suspension. By asking these questions before you commit to a webhost, you can avoid working with a company that has extremely strict suspension guidelines.
It also won’t hurt to leave a fair review of your current web host in web host review sites – especially if you think your account was unfairly suspended.
By following these three steps, you can easily get your website up and running again. Plus, you’ll be able to avoid any future suspensions on your webhosting account.
David Kendall contributed this guest post on behalf of WhoIsHostingThis. David is a freelance SEO writer. His articles mainly appear on SEO blogs.